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CanoScan LiDE 400 The USB cable that came with my scanner doesn't plug into my scanner!

dogstarman2
Apprentice

I'm a pretty tech-savvy guy, been plugging in things since the days of SCSI. lol
But this brand new CanoScan LiDE 400 that I got from Amazon has port on the back that I don't recognize. And, I can't plug in the cable!! Please see the pics, because it's hard to describe. The cable looks correct, at the USB-C side, but the port won't accept it. Seems like a little slot, too small to fit the USB-C plug. Any ideas? Please help. I'll try to return it, if I need to.
Thank you.IMG_9680.jpgIMG_9681.jpg

13 REPLIES 13

kvbarkley
VIP
VIP

The only way this could be USB-C is if someone stuck *something* into the port and it broke off. You might try to fish it out.

I think @kvbarkley might be correct.  It looks like the "plug" is broken off.  There is a faint outline around the connector face.  I thought it was marring, but now I think does look remarkably like the plug is broken off.  Maybe we can't see the blade portion because its hidden?

@kvbarkley great catch!

 

~Rick
Bay Area - CA


~R5 C (1.0.9.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It

kvbarkley
VIP
VIP

Also, plastics in the business end of connectors tend not to "mar", they are too hard for that.

normadel
Authority
Authority

Looks kinda like some version of Thunderbolt connector.  Could this particular scanner be an Apple-compatible version, mispackaged somewhere in the world?

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