I searched further trying to find an actual image of the port. The manual is low resolution. It appears to have a center blade typical of USB-C, but cannot be certain. They do make USB-C connectors with 24 pins and I see your port has this, but the unboxing video I watched shows a standard USB-C cable (like yours). It didn't show what was on the device itself.
This might be completely unrelated, but Canon and Amazon are going after counterfeiters aggressively. I've also read (recently) that "sold by and ships from amazon" isn't always enough. Apparently inventory can be co-mingled so the person pulling your order could be pulling from multiple sources. I also learned that Amazon is imprinting inventory with lasers, in order to track where something came from.
Again, I'm not saying you received counterfeit gear, but something isn't right. I think I might return/exchange it for the same product. You then have 30 days to return the other device..
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
Danny
