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Canon C300 mark II Stuck and dead pixels

Brainydanny
Apprentice

I have bright green noises in my canon c 300 mark II only when I go in the recording mode.

How can I fix this?

3 REPLIES 3

NatalyaP
Product Expert
Product Expert

Greetings Brainydanny,

The bright green noise you are seeing in your viewfinder or on your monitor is most likely the Focus Peaking feature, which is a helpful manual focus aid rather than a defect in the camera's sensor. Peaking works by highlighting the sharpest areas of your image with a high-contrast color—often bright green—so you can easily see exactly what is in focus while in recording mode. This highlight does not appear on your actual recorded footage; it is simply a visual guide for the operator that disappears when you switch out of the recording or standby screens.

To turn this off or change the color, navigate to the Assistance Functions menu (usually indicated by a small screen icon) and locate the Peaking setting. You can toggle it to "Off" to clear your display entirely or adjust the "Select" option if you prefer a different color like red or white. If the green noise persists even after turning Peaking off, it may be worth checking your Black Balance by selecting "ABB" in the menu with the body cap on to recalibrate the sensor.

Hy NatalyaP,

They are not the focus peaking features, I was shooting a kitchen scene few days ago and in the middle of the scene, it just happened.

They even appear in the recorded video.

I tried ABB 3 times with the body cap on but also didn't solve the problem.

Hello Brainydanny,

If the ABB did not resolve the issue, the camera may need to be evaluated at a service center. Does it happen with multiple lenses and cards as well? Based on your latest description of how it happened in the middle of a scene, it

As we do not provide RMA numbers for service, we suggest using a trackable and insurable service (i.e. UPS, FedEx, Priority Mail) to ship your gear.  Please package the gear very securely in a sturdy shipping box to prevent damage during shipment.

Please send your gear to one of the Factory Service Centers below:

Canon Factory Service Center
12022 Canon Boulevard
Newport News, VA 23606

Or:

Canon Factory Service Center
123 Paularino Ave.
Costa Mesa, CA 92626

Upon arrival at the Factory Service Center, your gear will be logged in to our repair database and assigned a repair number. Next, the gear will be visually inspected, and you will be advised of the findings. If the required repairs are covered by the warranty, the repairs will begin immediately, and you will not be contacted. When the repairs are complete, the gear will be shipped back to you via Federal Express. The length of time for the repair will be dependent upon the nature of the repair and availability of parts, if needed. Usually, warranted repairs are completed within approximately seven to ten business days for cinema gear upon the gear's arrival at the Factory Service Center.

All decisions regarding warranty coverage are made by the Factory Service Center at the time of repair. If the repair entails something that is not covered in warranty, a written estimate will be sent to you at the address that you have provided. The repairs to your gear will not begin until you approve this estimate and make payment arrangements. If, after receiving the estimate, you do not wish to have the gear repaired, please inform the Factory Service Center of your decision as soon as possible. If you decline the estimate, the gear will be shipped back to you unrepaired.

Once you have confirmed with your shipper that the gear has been delivered, you are more than welcome to contact us for repair updates. Please include your name, address, and telephone number in all repair status inquiries.

Please note that our U.S. Factory Service Centers are unable to accept packages from or return equipment to addresses outside the United States.

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