imagePROGRAF TC-20 makes loud clicking sounds, won't turn roll media

[Hooksthomas80]

I have a imageprograf tc-20 printer ran 3 prints from it and now all it does is makes loud clicking sounds and will not turn the roll media.  The media fastplot 8mil mat finish. Need help ASAP. Thanks 

[Danny]

Thanks for joining the conversation, Hooksthomas80!

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