imagePROGRAF TC-20 makes loud clicking sounds, won't turn roll media

[Hooksthomas80]

I have a imageprograf tc-20 printer ran 3 prints from it and now all it does is makes loud clicking sounds and will not turn the roll media.  The media fastplot 8mil mat finish. Need help ASAP. Thanks 

[Danny]

Thanks for joining the conversation, Hooksthomas80!

This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or register your Canon gear HERE to access additional support options.

Thanks and have a great day!

[Patrick]

Hi Hooksthomas80,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your imagePROGRAF TC-20 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.