Pro10 - Not Printing Color

[photo_jason]

I have been printing on the Pro10 since christmas.  Always replaced with cannon ink.  Today the printer stopped printing colors. 

PC, Y, M, R and PM. 

I have brand new ink in and ran the cleaning twice.  Ink levels in these colors are showing as dropping but when I print a test page I still get nothing from PC, Y, M, R and PM. 

I am printing from a new MacBook Pro with updated sofware and have the latest drivers and firmware on the printer.  

Any thoughts?

[jrhoffman75]

Give Canon a call at 1-800-OK-CANON

[ArthurJ]

Hi photo_jason,

I would agree with jrhoffman75, troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

We look forward to hearing from you.