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New Contributor
Posts: 1
Registered: ‎01-19-2019

Pro10 - Not Printing Color

I have been printing on the Pro10 since christmas.  Always replaced with cannon ink.  Today the printer stopped printing colors. 

 

PC, Y, M, R and PM. 

 

I have brand new ink in and ran the cleaning twice.  Ink levels in these colors are showing as dropping but when I print a test page I still get nothing from PC, Y, M, R and PM. 

 

I am printing from a new MacBook Pro with updated sofware and have the latest drivers and firmware on the printer.  

 

Any thoughts?

Honored Contributor
Posts: 5,940
Registered: ‎11-13-2012

Re: Pro10 - Not Printing Color

Give Canon a call at 1-800-OK-CANON

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
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Product Expert
Posts: 918
Registered: ‎11-19-2018

Re: Pro10 - Not Printing Color

Hi photo_jason,

 

I would agree with jrhoffman75, troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

 

We look forward to hearing from you.

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