04-10-2023 10:14 AM
I have started getting black marks in the borders of my prints from my Pro-300. The printer also makes a strange 'clunking' sound when it is getting to the end of an A4 print.
I've just recently changed the Black Ink Cartridge (with genuine Canon Cartridge).
See attached photos re: the black marks.
Image_1 is on the leading edge of the print and is the most obvious. Images_2 and 3 are on the edge that comes out of the printer last.
Any suggestions as to the cause and how to fix this?Leading Edge
End of Print 1
End of Print 2
04-13-2023 03:05 PM
Hi,
You can try turning off the printers paper abrasion setting. Please follow the steps below:
Select Various settings on the printer's HOME screen, select Printer settings, Print settings, and then set Prevent paper abrasion to OFF.
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04-21-2023 11:33 AM
That seems to have helped. Only appear to get the problem via the Manual Rear Feed.
Will monitor the situation to check it does not reoccure.
Thanks
04-21-2023 12:29 PM
Are you using a thicker fine art type paper?
04-21-2023 12:44 PM
I'm using FB Pearl 300 from Permajet, and using the ICC profiles for that paper downloaded from their website.
04-21-2023 02:48 PM
What Canon media type do they recommend selecting?
04-21-2023 02:49 PM
Photo Paper Pro Platinum
04-21-2023 02:51 PM
Thanks. Then they don’t consider the paper a heavyweight paper.
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