01-03-2020 10:42 PM
My Pro-1000 is about 9 months old. Has not had heavy use - perhaps 50 prints total. Today I was set to make a number of prints for a show we have coming up. I attached my Windows 10 laptop via USB as I usually do. I turned the printer on and it started to boot. Then it shut down - or shut off.
I have changed power cable. Nothing. The unit is connected to a UPS along with our file server. The server is fine. I moved the power cord to a seperate plug on the UPS. No different. I let the unit site and then try to start ir. The Canon logo is visible on the LCD then the unit shuts down. There is a faint smell near the plug.
01-04-2020 07:06 AM
01-04-2020 07:38 AM
Smells from electronic equipment are rarely good. I think a call to Canon is your next step.
01-11-2020 06:55 AM
I spoke to a Canon tech on Monday. He declared it dead. He said they were going to ship one to me that night. That didn't happen. I am supposed to get one Monday. As to wht was wrong, he had no idea other than to say it was serious. That it was.