cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Installation apps for two Canon printers simply disappear after choice of "network" or "USB" cable

clc2
Apprentice

After a glitch, I had to reinstall Windows 10 64-bit on my 500 GB desktop SSD drive, which wiped out everything installed on it. (Most of my data files are stored on the desktop's 1TB hard drive, so I don't need to reinstall that.

Other apps are installing with no trouble, but I've tried to install a PIXMA MX532 All-In-One Inkjet printer and a PIXMA MG7120 All-In-One Injet printer and run into the same issue -- the installation program vanishes after I choose either a network or USB connection.  Vanishes, but doesn't stop running, because when I go to restart windows, I'm told no, an installation app is running. Yet there's no trace of the app running in the process tab of Task Manager.  I have to force a shutdown to deactivate the installation programs.

When start up the computer again and go to try to reinstall, again, I get a WinZip self extractor window that reads "Can't create output File: C:\Users\chuck\AppData\Local\Temp\win-mg7100-1-1-ucd\MTSETUP4.EXE"

When I go to the Temp file given above and delete the installation file win-mg7100-1-1-ucd\  and the file MTSETUP4.EXE, I'm able to get the installer to the point of choosing either network wireless or USB cable, the installer vanishes.as soon as I choose either.

Since I have an old HP B/W laser installed, the problem would appear unique to Canon all-in-one installers.

I'll need to buy another brand of printer unless I get this problem solved.  

Thanks.

 

1 ACCEPTED SOLUTION

clc2
Apprentice

Big news!  The glitch in Windows 10 that stopped Canon printing programs from installing gets fixed by installing Windows 11.

View solution in original post

1 REPLY 1

clc2
Apprentice

Big news!  The glitch in Windows 10 that stopped Canon printing programs from installing gets fixed by installing Windows 11.

Announcements
08/18/2023: Canon EOS R5 C training series is released.

07/31/2023: New firmware updates are available.

CR-N700 - Version 1.2.0

CR-N500 - Version 1.3.0

CR-N300 - Version 1.3.0

CR-X300 - Version 1.1.0


06/30/2023: New firmware version 1.0.5.1 is available for EOS-R5 C

05/31/2023: New firmware updates are available.

EOS R6 Mark II - Version 1.1.2

EOS R6 - Version 1.8.2

EOS R7 - Version 1.3.1


05/18/2023: New firmware updates are available.

EOS Rebel T100 - Version 1.1.0

EOS Rebel T7 - Version 1.2.0

EOS 5D Mark IV - Version 1.4.0

EOS 6D Mark II - Version 1.2.0

PowerShot Elph 360HS - Version 1.1.0.0

PowerShot SX420 IS - Version 1.1.0.0

PowerShot 620 HS - Version 1.1.0.0

PowerShot SX720 HS - Version 1.1.0.0

PowerShot G1X Mark III - Version 1.1.0.0

PowerShot G7X Mark II - Version 1.2.0.0

PowerShot G9X Mark II - Version 1.1.0.0

 

04/20/2023: New firmware version 1.4.1 is available for EOS R3

03/30/2023: New firmware updates are available.

EOS R5 - Version 1.8.1

EOS 1DX Mark III- Version 1.7.1

Speedlite EL-1 - Version 1.0.2

03/30/2023: Product Advisory for EF50 F1.2 L USM

03/30/2023: Product Advisory for EOS R10


02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5