cancel
Showing results for 
Search instead for 
Did you mean: 

Installation apps for two Canon printers simply disappear after choice of "network" or "USB" cable

clc2
Apprentice

After a glitch, I had to reinstall Windows 10 64-bit on my 500 GB desktop SSD drive, which wiped out everything installed on it. (Most of my data files are stored on the desktop's 1TB hard drive, so I don't need to reinstall that.

Other apps are installing with no trouble, but I've tried to install a PIXMA MX532 All-In-One Inkjet printer and a PIXMA MG7120 All-In-One Injet printer and run into the same issue -- the installation program vanishes after I choose either a network or USB connection.  Vanishes, but doesn't stop running, because when I go to restart windows, I'm told no, an installation app is running. Yet there's no trace of the app running in the process tab of Task Manager.  I have to force a shutdown to deactivate the installation programs.

When start up the computer again and go to try to reinstall, again, I get a WinZip self extractor window that reads "Can't create output File: C:\Users\chuck\AppData\Local\Temp\win-mg7100-1-1-ucd\MTSETUP4.EXE"

When I go to the Temp file given above and delete the installation file win-mg7100-1-1-ucd\  and the file MTSETUP4.EXE, I'm able to get the installer to the point of choosing either network wireless or USB cable, the installer vanishes.as soon as I choose either.

Since I have an old HP B/W laser installed, the problem would appear unique to Canon all-in-one installers.

I'll need to buy another brand of printer unless I get this problem solved.  

Thanks.

 

1 ACCEPTED SOLUTION

clc2
Apprentice

Big news!  The glitch in Windows 10 that stopped Canon printing programs from installing gets fixed by installing Windows 11.

View solution in original post

1 REPLY 1

clc2
Apprentice

Big news!  The glitch in Windows 10 that stopped Canon printing programs from installing gets fixed by installing Windows 11.

Announcements

07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/30/2022: Service Notice: EOS 70D: Error 70 or Error 80
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500