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Installing imageProGRAF Pro-310 bad experience. Need comprehensive installation guide

sfogel2
Enthusiast

The Mac installation process winner: Steve 1, Printer 0, but it took a lot of fighting. Truly awful documentation and installation software. I won't bore you with the details, but I ended up with the AirPrint driver and only until I added the printer by IP address instead of Bonjour was the Canon driver used. I spent over 3 hours fighting with it before I was finally satisfied that things were set up properly.

Canon, you need to write a complete installation guide and put a hard copy in the box or at least a QR code that lets me download it. You need to document how to fix or work around speed bumps and give a stern warning about making sure to check that the correct driver is in use. Need to document how to tell if driver is installed on the machine, too. There's no excuse for such poor documentation.

2 REPLIES 2

shadowsports
Legend
Legend

Greetings ,

Instead of struggling, I suggest you contact support.  1-800-652-2666. 

~Rick
Bay Area - CA


~R5 C (1.1.2.1), ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw MF656Cdw ~Pixel 10 ~CarePaks Are Worth It

jrhoffman75
Legend
Legend

See the FAQS section on the support site:

Screen Shot 2026-06-12 at 08.05.26 AM.png

John Hoffman
Conway, NH

R6 Mark III, M200 (converted to infrared), RF lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic
EOS R6 V RF20-50mm F4 L IS USM PZ Lens Kit
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