Pro-100 prints look like 8 bit

[johnmartmill]

Hello all,

I can't seem to get my photos to print correctly from Lightroom or any other program. Not sure how to describe it, but here's what I'm getting (ignore the black ink smudge-- that's my kids):

Paper is Canon Photo Paper Pro Luster. I've installed/uninstalled/reinstalled the latest drivers. Any ideas would be greatly appreciated!

[jrhoffman75]

What operating system?

[johnmartmill]

Windows 11.

[jrhoffman75]

When you look in Devices & Printers do you see the printer listed as “WS”. If so, that is a limited feature Windows driver. You want the Canon driver; should say Pro-100 series. 

Does this happen with all images?

Confirm that you are loading paper correct side up/facing you. That is a common situation, especially if you are finding that the print is wet when it comes out of the printer. wet a finger tip and touch a corner of the paper - the print side will be tacky. 

[johnmartmill]

Many thanks for taking the time to write back, it's much appreciated!

The only driver I see is "Canon Pro-100 Series". I think I uninstalled the WS because I had researched it before and found that I didn't have use for it.

And yes, the glossy side of the Photo Paper Pro Luster paper is up. I've had good success with this printer in the past. I replaced almost all of the ink tanks with brand new ones. No idea why it doesn't work now.

[jrhoffman75]

What happens if you try plain copy paper?

You’ve used this paper before successfully? Reason I ask is I don’t consider the Pro Luster paper to be glossy, but the wrong side of the paper is smooth. 

[johnmartmill]

I tried plain paper and it looked decently ok:

So I tried Pro Paper Luster again and got the same exact results:

[jrhoffman75]

So it doesn’t look like a general printer problem or software settings issue. Do you have a different Canon paper you could try? Perhaps there is something defective with the paper.