06-25-2014 03:32 PM - edited 06-26-2014 11:58 AM
My Pixma pro100 is 13 months old and suddenly will not power up. There are no unusual circumstances. Push the power button, & nothing!!! I've seen others that removed the power supply and re-installed as a fix, but that did nothing. Any other suggestions out there? The prints are absolutely beautiful, but to last only 13 months of light use is unacceptable. Please let me know if you have any suggestions, thanks!!
Solved! Go to Solution.
06-21-2015 06:14 AM
It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.
Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.
07-25-2015 11:42 AM
Initial Call to Support (Sunday June 21, 2015)
I initially called Technical Support on a weekend (Sunday 6/21/2015) and the technician logged onto my PC remotely, dug into system logs, and told me the problem was with my PC.
His diagnosis and matter-of-fact attitude was the issue was with my PC and that my only recourse was to replace the printer. I kept telling him that the printer would not power on, even after changing the power cable with my other Canon printer, but he stuck to his diagnosis, the issue was with my desktop. I told him i had only used the printer occasionally printed about 30 13 x 9 prints but I had never had any issues.
Fast forward to this week (Thursday July 23, 2015)
I called during the M-F normal support hours, got a US based person who was the greatest and told me they would replace the printer even though it was out of warranty by about 3 months, it was still within the grace period. She has restored my faith in Canon Support and I learned an extremely important and valuable lesson; call during normal business hours and receive a US-based support person!
Thanks Canon and kudos to my USA based support person this week!
07-25-2015 12:04 PM
Just so you're aware, printer support by phone is only Monday - Friday. Anytime you're talking with an actual Canon employee, we're right here in the USA. If you called a number other than 1-800-OK-CANON (800-652-2666), you might not have been speaking with our technical support team. There are a lot of companies who pretend to be us, but there is only one Canon USA, and we win awards for our 100% US-based service and support!
01-26-2016 04:39 PM
I received my Pixma Pro 100 from B&H yesterday, and it was DOA. It would not power up at all. The power cord plugs into a box that can be removed by releasing two tabs, and then disconnecting a white 9-wire connector. I'm not sure if this box is technically the housing for the "power supply" since it is fairly light, but it clearly contains a circuit board. Anyway, I disconnected it, and noticed that it is similar to the box from my 9500pro. Given the similarity, I decided to plug the white connector from the Pro-100 into the box from my 9500pro. I pushed the power button on the Pro-100 printer and it powered right up. I then tried putting the original box back in, but the machine was still dead. So whatever is in that Pro-100 box, be it a power supply or just a printed circuit board, it is either defective or disconnected. One problem is that there is no obvious way to open the box from the Pro-100. Another problem is that Canon won't send me a replacement part. Even though it is obviously to blame for my Pro-100 not powering up, the box is not classified as a 'user replaceable' part. Since I only just received the printer, B&H is fine with letting me return the printer. It's a shame, however, that there's no policy in place that allows me to get just the power supply, which is very simple to replace.
01-25-2019 11:28 PM - edited 02-05-2019 03:21 PM
I had this problem as well, and called the technical support line at the number above. The tech support person said to do the following sequence below, which worked! She said it had to do with a power surge. I do have this plugged into the same outlet box as a laser printer but don't have much option here at work. She said to do the following:
1. Unplug the printer.
2. Briefly but firmly press the power button 10 times in a row.
3. Press and hold the power button for 10 seconds.
4. Plug in the printer. At this point I heard a "snap"/"pop."
5. Press the power button. You should be ok.
UPDATE: I had the problem again, and a new rep said to press it 15-20 times while unplugged. Also, she said to wait an entire minute before plugging it in. That worked! She said it should be plugged directly into the wall, not into a power strip or extension cord. I'm not sure I'm going to be able to pull that one off in my 1983-built office!
01-26-2019 09:32 PM
That’s great that there’s a way to reset that printer! Thanks very much for posting a fix. It’s been a few years since I posted that message about the powering up problem, and it took me a while to remember what I ended up doing. Since I was able to determine that the printer was fine except for the power unit, I decided to keep it, rather than send it back to B&H. At the time, there was a terrific rebate available on the Pro 100, and a lot of people were buying them and taking out the ink and print heads, and selling them separately from the printer. I found one without ink nearby - and brand new - for $50, so I bought it and removed the power supply to use in place of my faulty one. Now that you have posted a fix, I will be able to get some ink and a print head and have a second fully-functioning Pro 100. Awesome. Thanks again!