01-28-2019 10:34 AM
B&H Photo has the rebate deal for $120 for the Pro-100. Less than the price of a set of ink and it also includes $44 worth of paper as well. Deal valid through end of February.
02-05-2019 02:59 PM
Well, it happened again. The representative (Mary? Nancy?) this time said that the printer needs to be plugged directly into the wall outlet, not in an extension. If all my products required this, I would only be able to have the printer and one computer (no monitor) plugged in!
To be fair, it is sharing a heavy duty 3-prong extension cord with an HP laser printer, which has never so much as hiccupped in the 3 or 4 years since I've had it!
Anyway, she said to unplug the unit, press the power button 15 to 20 times, then let it sit for a minute. Then plug it in. That worked.
She said it would also work to have it unplugged overnight.
Best of luck!
03-31-2019 05:49 PM
My Pixma Pro-10 wouldn't power up no matter what I did. I followed your "press 10x; press and hold; plug back in" method and IT WORKED immediately. So bizarre. But it worked!
I had this problem as well, and called the technical support line at the number above. The tech support person said to do the following sequence below, which worked! She said it had to do with a power surge. I do have this plugged into the same outlet box as a laser printer but don't have much option here at work. She said to do the following:
1. Unplug the printer.
2. Briefly but firmly press the power button 10 times in a row.
3. Press and hold the power button for 10 seconds.
4. Plug in the printer. At this point I heard a "snap"/"pop."
5. Press the power button. You should be ok.
UPDATE: I had the problem again, and a new rep said to press it 15-20 times while unplugged. Also, she said to wait an entire minute before plugging it in. That worked! She said it should be plugged directly into the wall, not into a power strip or extension cord. I'm not sure I'm going to be able to pull that one off in my 1983-built office!