Pixma Pro9000Mark II support code 1300 paper jam - how to clear

[sshuey]

On my Pro9000 Mark II I get an error message that says I have a paper jam - support code 1300 - however there is no paper in the printer. I can't print and I can't clear the error message. How can I clear it or is this a service thing only? Thanks.

[Patrick]

Hi sshuey,

Please use the information on the following two web pages to clear the paper jam:

http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secu...

http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secu...

If the 1300 error persists, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

[sshuey]

HI,

Please resend the link to the solution to the persisting paper jam issue.

Thanks,

Steve

[Danny]

Hi, sshuey!

We've rebuilt our website since we made that post, and some of the addresses have changed.  Here are the updated links matching up with what Patrick posted last year:

https://support.usa.canon.com/kb/index?page=content&id=ART129606

https://support.usa.canon.com/kb/index?page=content&id=ART129605

Thanks for choosing Canon!

[sshuey · Accepted solution]

It turned out that when I told the printer to clean the rollers it fixed itself. No error message after the rolling cleaning and seems to print fine. Thanks.

[ken_dc]

SSHUEY - this solution to persistent repeated Pixma Pro9000 Error 1300 worked for me too.

I was running that last of four Utility tests when I came across your post. All good.Thanks fpr following up. Ken_DC

[ken_dc]

SSHUEY - this solution to persistent repeated Pixma Pro9000 Error 1300 with zero paper paper in system worked for me too.

I was running that last Roller Clean process of the four Utility options when I came across your post. All good now. Its a noisy test... makes a lot of clacking, like somethings wrong. But worked for me when nothing else would.

Thanks for following up and saving my printer form the dumpster!
Ken_DC