12-19-2019 08:50 PM
My Pixma Pro 9000 Mark II printer will print a perfect test print, but when I try to print a simple 4 x 6 from Photoshop CC 2020 on my iMac running Mohave 10.14.6, I get the message "Stop printing of all jobs to this printer" and "Stopped -- 'Filter' failed, 1 page". Does this have something to do with the overflow reservoir? The printer has been idle for a while, but the ink tanks are fine and the nozzle check looks perfect. What's going on?
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12-20-2019 05:27 PM
12-20-2019 09:39 AM - edited 12-20-2019 09:41 AM
Greetings,
This is actually a divers problem and doesn't have to do with the Waste Ink tank or your hardware.
Canon has been incremetally updating its drivers to support Catalina and Adobe CC 2020, but I don't see any drivers for the 9000 (10.14 or 10.15) Mojave or Catalina.
Since you are using a MAC with Adobe software, I would have recommended using Print Studio Pro, which is also being updated to support later versons of Adobe CC and Elements. However, not on the case of the 9000, or at least not yet.
Do you get this problem printing from other apps?
Since there are no drivers or apps certified for 2020 and this model currently, I would remove the printer for System Preferences > Printers and Scanners completely using right-click and resetting the printiing system. Now restart and re-add the 9000 to your MAC. There is not a CUPS driver for 10.14, so you will have to rely on native support and hope (try) to get the printer to play nice with Adobe's latest release. There might be other work arounds, but they will not give you a smooth pain free workflow.
I know your 9000 is very reliable, but its starting to show its age (7-10 yrs old). You can also contact Canon and see if there are plans for a newer software release.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
12-20-2019 09:54 AM
12-20-2019 03:01 PM - edited 12-20-2019 03:01 PM
Hi franfield49,
The filter failed error is caused by the use of an incorrect driver. The PIXMA Pro9000 Mark II is not supported with macOS v10.14. The last operating system that was supported was macOS v10.13.
You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.
12-20-2019 05:27 PM
Thank you very much for that information.
12-21-2019 08:58 AM - edited 12-21-2019 12:31 PM
@transfield49,
I haven't had a good photo printer for some time. I just recently picked up a Pro-100, but haven't spent enough time with it yet.
The Pro 1000 is a large step up from the Pro 10 which has exceptional B&W printing capabilities. The 1000 stands out with even more inks and the optimizer which depending on paper type, adds the additional depth and luminance to your printed photos making their reproduction look even more real. Its one of Canon's finest medium - large professional format printers.
Your 9000 in its day was a great printer. Super high resolution and # of print nozzels. To Canon's credit, you now get similar results on the 1000 at half the resolution due to its improved ink delivery and paper handling.
I think the 1000 is a logical upgrade for you coming from a 9000 mkII.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
05-19-2020 11:29 PM
Patrick,
I just read your comments about the upgrade program. Do you know if that program remains active?
I've been happily using the 9000 Mark II for some time now, apparently a lot longer than I realized, and it has no issues other than I am no longer able to make changes such as paper type, select different profiles, etc..
I've looked over the Canon web pages and do not find a reference to the program.
Thanks in advance,
Bill Fuson
05-19-2020 11:45 PM
06-10-2020 11:58 PM - edited 06-11-2020 12:42 AM
Hello yestarday my pro 9000 II could not print because filter failed and i did everthing that you said but error is still there ,the problem started when i installed my new pro 100. Help
06-11-2020 01:38 AM
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