04-09-2019 07:07 PM
My Pro-100 stopped printing and shows 16 orange flashes and the ink status seems to indicate NO ink is installed in any slot however all of the ink cartridges are installed with a steady light (none are flashing) and have plenty of ink in them. Does this mean the print head has gone out?? i have not found any info on this condition.
04-10-2019 04:03 PM
Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).
We look forward to hearing from you.
04-19-2019 03:44 PM