TS3150 - Error message E15 does not clear after installing new cartridges from Canon

[KarenEnglish]

Just tried installing new colour Canon printer inks - colour - and neither appear to be recognised and give E15 errors.  How do I get them to be recognise - or - how to I return the cartridges to Canon for replacement ones that might actually work?   Thank you

[Ron]

Hi KarenEnglish!  Welcome to The Canon Community, and thank you for your inquiry!
We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. The PIXMA TS3150 isn't sold or supported by our team here at Canon USA.
If you live outside the United States, please CLICK HERE and select your country or region for your support needs.
You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.