iX6820 not recognizing Canon ink

[tecurlin]

I've had this printer for years. I have mostly used Canon ink. Every now and then, I purchase another brand. Recently, the printer is having issues recognizing cartridges, Canon or others. This morning I put a brand new, straight out of the box black Canon ink cartridge in and it won't recognize it. I've taken it out and reseated it and no change. Why is this suddenly happening? TIA

[Patrick]

Hi tecurlin,

Please remove the ink tank and look inside of the slot where the ink tank was. 

Please make sure there is nothing in the bottom of the print carriage that would prevent the contacts on the ink tank from making contact with the printer.

If you continue to have difficulties, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA iX6820 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

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