Pixma Pro 100 IJ utility cannot find printer

[florisvb]

I am trying to set up a new pixma pro 100 printer using my Mac (10.12). I successfully set up the printer via wifi and installed the driver and the computer has located the printer, but when I follow the instructions to launch the IJ Printer Utility I hit a dead end.

I have tried the following two approaches:

1. Via system preferences > printers > canon pro 100 series > options & supplies > show printer webpage > utilities

All I get as utilities are confirm lan settings and language selection. No head alignment etc.

2. Via Mac HD > Library > Printers > Canon > BJPrinter > Utilities > Canon IJ Printer Utility

All I get is a message "There is no printer available"... but clearly there is a printer available, since I can talk to it via the system preferences.

What do I need to do?

[lioness65]

My Canon Pro 100 can be found on my network but it says it cannot find the driver.  I downloaded the driver from the canon website but still nothing.  I have been trying to get this thing to work so I can start using it.

I am attaching a screenshot of what the webpage looks like but I cannot figure out how to fix this.  Its brand new and my OS is Windows 10.  When I click on Utilities, it just shows Language and Confirm LAN settings.  HELP PLEASE!!!

[jrhoffman75]

Welcome to the forum lioness65.

It looks like you are trying to set the printer up as a Bonjour printer. That is a very limited printer configuration.

I suggest you follow the instructions in the guide:

https://downloads.canon.com/wireless/PRO-100_setup.pdf

If you need additional help come back.

[lioness65]

I did all that. I don't know how it came up as Bonjour. I don't even have Bonjour or Airprint on my laptop.

[jrhoffman75]

Here is what I would try.

1. Go to Control Panel->Devices & Prinbters and right-click-remove the Canon Pro-100.

Go into Control Panel->Programs & Features and uninstall programs associated with tyhe printer.

Go to the Canon support site and download the latest driver:

https://www.usa.canon.com/internet/portal/us/home/support/details/professional-large-format-printers...

Download the second, not the XPS driver.

After you install the driver go to the instructions I linked and see if that works for you.