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New Contributor
Posts: 4
Registered: ‎04-02-2018
Accepted Solution

Paper Load Basics - Pro 1000 - No Paper Error When there is paper

[ Edited ]

I get No Paper Error for both manual and back feed.

 

Tried 'helping' paper manually for both feed configurations.  No avail.

New Contributor
Posts: 4
Registered: ‎04-02-2018

Re: Paper Load Basics - Pro 1000 - No Paper Error When there is paper

Contacted customer service who recommended roller cleaning.

 

Roller cleaning resolved my problem.  No paper error was misleading.

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New Contributor
Posts: 2
Registered: ‎01-18-2019

Re: Paper Load Basics - Pro 1000 - No Paper Error When there is paper

so how do I clean the rollers?  I mean it is a brand new printer.

 

Product Expert
Posts: 918
Registered: ‎11-19-2018

Re: Paper Load Basics - Pro 1000 - No Paper Error When there is paper

Hi deepboxer,

 

Please click HERE for the rollercleaning steps. If you are still having a issue with the printer after you perform the roller cleaning, troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

 

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