Hi there
I purchased a Pixma Pro 100 printer (not direct from Canon) back at the end of May. This week I started having issues with the printing as it is leaving large black streaks across the page. I use the printer for my small buissness making greeting cards and this is putting me out quite a bit of time and product if I can't get it resolved.
I am using 60 lb paper from Red Paper River that is approved to use for the quality of paper on this printer.
I have cleaned the printer ink cartridges and head. I can't figure out what else to do. I included a pic below but it's not great quality. You can see all the streaks of ink that come on the edge or right through the bottom/top section of my cards. This looks awful and I can't send product out like this : /
I have a second issue that the printer is creating wider margins than I am indiciating online. I have put my print settings on the computer to have no margins and the print still is cutting off the sides of my design. I have tried printing the exact same file with the exact same print margins on the computer to a different pritner and I have no issue at all. So I know it must be a printer issue and I can't figure out how to fix it.
Is there anyone at Canon (or in the community) that can help!?!?
Every site / link on Canons website is down and says under construction. If I call the hotline they hang up on me every time saying the volume of calls and issues is too high and to go online. I called the company I purchased the printer from and they can only help so much as they are not a Canon store.
Can someone help? I am very upset about all this and it is messing up my ability to keep my business running and need this all resolved.
Thank you!
