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New Contributor
Posts: 2
Registered: ‎01-12-2018
Accepted Solution

New Pixma Pro-100 suddenly smearing, excess ink

For the past week, I have printed 7 to 10 prints per day on the same paper with no problems. Suddenly this morning, my printer is giving me smeared, excess ink prints. I have tried printing nozzle chexks and head alignment pages as well as cleaning the rollers and the bottom plate (which required three passes to remove excess ink.)

 

Although the test prints are perfect, every print I try on photo paper has the same problem.

 

I would appreciate some help here.

 

Here is a photo of a print, along with the test pages:

 

print error.JPG

New Contributor
Posts: 2
Registered: ‎01-12-2018

Re: New Pixma Pro-100 suddenly smearing, excess ink

Finally figured it out myself, after reading other articles here. I had the glossy paper in backwards.
Duh!
Honored Contributor
Posts: 6,226
Registered: ‎11-13-2012

Re: New Pixma Pro-100 suddenly smearing, excess ink

Wet a finger and touch a corner. Print side will be tacky. 

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LR Classic
Occasional Contributor
Posts: 5
Registered: ‎10-29-2018

New Pixma Pro-100 smearing on bottom of page

I have Pixma Pro-100 less than one month and when I print on Gloss paper (5.5x8.5"), 64lb, 10.9mil, 240gsm on the bottom of the page there is black ink.  I have done several bottom plate cleanings as well as nozzle cleaning but i keeps on smearing on the bottom.  What do I need to do in order to get clean prints?

CanonPixmaProo100 issue.jpg

Honored Contributor
Posts: 6,226
Registered: ‎11-13-2012

Re: New Pixma Pro-100 smearing on bottom of page

Try going into the printer driver and the avoid paper abrasion option. 

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LR Classic
Highlighted
Occasional Contributor
Posts: 5
Registered: ‎10-29-2018

Re: New Pixma Pro-100 smearing on bottom of page

John,

Thanks

It works.

 

Marc

 

 

Occasional Contributor
Posts: 5
Registered: ‎10-29-2018

Re: New Pixma Pro-100 smearing on bottom of page

John, 

i have still a little smearing on the bottom of my print, just enough so i can not use the print.  Any idea what to do?

Thanks

Marc

 

Honored Contributor
Posts: 6,226
Registered: ‎11-13-2012

Re: New Pixma Pro-100 smearing on bottom of page

Go into the printer driver maintenance tab and try roller and bottom plate cleaning. 

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LR Classic
Occasional Contributor
Posts: 5
Registered: ‎10-29-2018

Re: New Pixma Pro-100 smearing on bottom of page

I have to do that every time I start printing. Is that normal?
Honored Contributor
Posts: 6,226
Registered: ‎11-13-2012

Re: New Pixma Pro-100 smearing on bottom of page

No. Give Canon a call at 1-800-OK -CANON

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LR Classic
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