01-12-2018 11:32 AM
For the past week, I have printed 7 to 10 prints per day on the same paper with no problems. Suddenly this morning, my printer is giving me smeared, excess ink prints. I have tried printing nozzle chexks and head alignment pages as well as cleaning the rollers and the bottom plate (which required three passes to remove excess ink.)
Although the test prints are perfect, every print I try on photo paper has the same problem.
I would appreciate some help here.
Here is a photo of a print, along with the test pages:
Solved! Go to Solution.
11-04-2018 02:41 PM
I have Pixma Pro-100 less than one month and when I print on Gloss paper (5.5x8.5"), 64lb, 10.9mil, 240gsm on the bottom of the page there is black ink. I have done several bottom plate cleanings as well as nozzle cleaning but i keeps on smearing on the bottom. What do I need to do in order to get clean prints?
11-04-2018 02:48 PM
Try going into the printer driver and the avoid paper abrasion option.
11-17-2018 12:16 PM
Go into the printer driver maintenance tab and try roller and bottom plate cleaning.