Ink cartridge stuck in Cannon Pro-1000

[nmiklosic]

I am unable to eject the PM ink cartrige from my Cannon Pro-1000 printer to change out the ink. The pop to release seems jammed and I see a way to fix it. Can anyone help? 

[Hattman]

For me not all are stuck, I would say about 3 or 4, but more they went off individually so try to eject each cartridge by themselves

[Jobetim]

The saga is over. My Canon Pro-1000, with its stuck cartridge, has been written off, as it is not economical to repair it. A very expensive outcome. Canon has offered me 1 year of additional warranty on the new one, so fingers crossed..but the bottom line is that this is not a great advert for this product.

[Desophoto]

My printer is barely utilized.  I think I have less then 300 copies printed. This is my 2nd PBK cartridge replacement. PBK Spring release cartridge is not working and cartridge seems to be stuck.  It seems that the spring release is disengaged or no longer attached. No action on the cartridge when press it in for cartridge release change oppose to the other cartridges.  It just sits flat.

Is this a Canon documented problem, and what are the options.

[Desophoto]

This is a repIy from Jobtime post

I have the same PBK ink stuck. The spring release is no longer attached. Not clear on you outcome with Canon. You bought a new printer? you went ahead with the repair? or Canon provided you with a new printer?

[Jobetim]

My sympathies, but I'm afraid if a cartridge gets stuck, as mine was, and the printer is out of warranty, then your £1000 printer has just become a very heavy pile of junk, and, if you want to print again, it's off to your local Canon dealer to buy a new one - or at least that's the approach adopted by Canon UK, who basically washed their hands of the whole problem when this happened to me. The ink bays at the bottom of the printer are only accessible by an engineer approaching from the top down, and guess what? It's takes so long to do this that they'd charge more for the service than the cost of a replacement.

In short, this is a manufacturing failure, and Canon will do nothing to help you if your warranty has expired.

The Canon Pro-1000 is a great printer, but I wouldn't recommend anyone to buy one whilst this problem remains.

[Glayva]

Hi to you all.

I have had a Canon Imagegraf Pro 1000 since September 2017 so it is now out of warranty. It produces superb prints and I have never had a problem until I came to change all my 12 inks for the second time. Nine cartridges were changed with no problem but three cartridges would not release.

I live in Portugal and had a "nightmare" getting in contact with someone who could help. Passed from one source to another until I eventually got through to Canon Professional dept who handle large format printers. After a couple of days I got a quote on a mileage and hourly bases for a technician to come from Lisbon to me in the Algarve.  This would probably cost a small fortune.

I have an exhibition booked so in desperation I came up with the idea to use a plastic tweezer.  I can only describe it as the type of tweezers used to turn over food frying in a pan. It has a serated edge to the grip.  Anyway, I am sure you all know what I am talking about. They would slide either side of the cartridge and with a bit of strong riggleing I managed to release all three cartridges and replace them.

The three replacements are stuck as before but at least I have another session of use for about a year and will then probably have to repeat the exercise.  No question this is a major problem and should be solved by Canon.  This was not a cheap printer to buy.

[jrhoffman75]

jtoolman on YouTube is an excellent printer resource. Maybe he has ideas to help.

[richclark]

I also operate a Canon Pro-1000 and the Cartridge retaining springs do fail and Canon know this well. The good news is that the cartridges will still engage without the retaining clip and the printer will still perform, or at least it does in my case. There is absolutely no reason to junk the printer. I initially placed a bit of gaff across the cartridge but this isn't even necessary. It is frustrating and when I upgrade/expand my offering to clients I will ensure I have extended warranties in place. 

I hope similar issues don't present with the Pro-2000 and Pro-4000 although they use different ink delivery. 

Now to find out why my Top Feed has stopped functioning...

[Jobetim]

My problem was not how to keep a cartridge in, but how to get an empty stuck one out!

[richclark]

Pull.