Ink cartridge stuck in Cannon Pro-1000

[nmiklosic]

I am unable to eject the PM ink cartrige from my Cannon Pro-1000 printer to change out the ink. The pop to release seems jammed and I see a way to fix it. Can anyone help? 

[Jobetim]

As per my earlier post: when a Canon engineer visited, he did eventually manage to pull the stuck cartridge out, after a lot of aggressive manipulation, but then it wouldn't click back in again. And anyway, it really shouldn't be necessary to have to do this in a high-end professional printer.

it's a design fault, and it's high time Canon recognised this, compensate those who have spent so much money on this faulty printer, and redesigned the printer cartridges / printer bays so the fault doesn't recur. 

I wish Canon would do this - it's a great printer.

[Hattman]

If you shop to Sweden I’m interested since I still use the printer. If you want please email your eBay-details and I’ll have a look: (removed as per Forum Guidelines) 

[Hattman]

“If you ship to Sweden...*

[Anadrol]

The solution is simple, you need to use oversized pliers to pull the cartridge out.

I have the same problem, most of my cartridges don't want to come out.

I did use a tool designed for crushing the testicles of pigs 🙂

[Hattman]

In the construction A large “straw” is stuck in from the printer to the cartridge. So as long as you just seat the new cartridge at the bottom depth as it should there is no leakage. The spring mechanism that has stopped working does not even when operational provide any push of the cartridge towards the printer.

[Hattman]

So even if you have unplugged them using a pair of kitchen pliers as in my case, the new cartridge can be pushed in just as it would if the spring was working and it should be seated correctly

[Anadrol]

My printer works perfectly now, just use oversized pliers to get the cartridge out.

[Jobetim]

So, Anadrol, your printer is working 'perfectly'...just so long as you've got an oversized pair of pliers to wrench stuck cartridges out?? Hello??

That's not what I would call a perfectly working professional printer at the very top end of the price range. That's what I would call a printer with a fundamental design fault.

it's high time Canon put their hands up over this, admitted there's a problem, compensate those like me who have paid dearly for their design fault, redesign the mechanism and replace all those with this dud printer with one that's fit for purpose.

Of course they could do it if they wanted to, but sadly it will probably take consumer pressure to make them do it.

Come on Canon, where are you?

[Anadrol]

Jobetim I 100% agree with you.

I said that my printer is working perfectly as an answer to CanonInkMillion who asked "Does the printer continue to function normally?"

Of course it's shameful to start with, that the Canon engineers did find such a stupid and unreliable system !

I wonder something, did any of you move the printer before this problem ?

Because I did move mine to an other room, and I didn't use the printer over one year too, so not sure what is the cause.

[Anadrol]

I believe that Canon should send a set of free ink and custom made pliers, the ink is worth 500€ (maybe costs them 50€ to produce), that's a fair settlement, if the printer is out of warranty.

If the printer is still in warranty it should be replaced.