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imagePROGRAF TM-305 Cutting Carriage Jamming

KWelker
Apprentice

Our TM-305 occasionally starts moving the cutting carriage prior to the print completing.  In other words the paper is still feeding when the carriage begins to cut.  The result is a crumpled paper jam and the carriage stops somewhere in the first 3 to 12 inches causing a print error.  Usually releasing the paper, manually moving the cutting carriage back to its home and reloading the paper resolves the issue.  Sometimes it shows a printer error requesting a reboot.  Sorry I do not have the error code, I will add that to this post next time it happens.

Firmware is up to date and this issue has happen through several firmware version.

It is annoying but seems to be happening more frequently, about every 100 prints or so.

Any ideas?

1 ACCEPTED SOLUTION

Michael
Product Expert
Product Expert

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of this issue.  Please contact our support group at  1-800-423-2366 for additional assistance with this matter.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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1 REPLY 1

Michael
Product Expert
Product Expert

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of this issue.  Please contact our support group at  1-800-423-2366 for additional assistance with this matter.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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