08-25-2015 03:40 PM
I recently took a new position with a company that uses Canon network copiers. Until now, all of my copier experience was with brand 'X' and I am at a loss for finding out how to change the sender when scanning to email.
Right now, our copier sends emails on behalf of a former employee, rather than a service account. I cannot find anywhere in the settings where his account info can be changed.
08-25-2015 03:54 PM
Hi Errol!
Welcome to the Canon Forums and thanks for posting!
Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area!
08-09-2017 02:24 PM
I know that this original post was two years ago, but in case anyone else runs into this issue and would rather fix this on their own, I'll share what I know. Through a great amount of fiddling, I have fixed my email address sending on behalf of an old email address.
Once you are in the Administrator view, I went to Device>Network>Protocols>Change
Near the bottom of the available options, I was able to change the email address there and save it.
Hope this helps anyone else who needed this info!
08-28-2024 11:17 AM
How to set the Sender email address in Canon printers via the IP Remote UI Portal
Log in as Administrator
Settings/Registration
Send
Network Settings – E-mail/I-fax settings
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