imageRUNNER ADVANCE C2030L network remote user log in issue

[Thbigbro]

I have an older Imagerunner advanced c2030 that I moved to a new network. The printer shows that it is on the network with an IP address and the eero app verifies the printer is on the network with the same ip & machine address. However the remote user login and any attempt to ping the ip times out. Any advice would be helpful.

[Tiffany]

Welcome to the forum!

While our Forum Community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you.

If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area.

[Tiffany]

Welcome to the forum!

While our Forum Community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you.

If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area.