Color Misregistration Issue (multicolor print Offset) on Canon imageRUNNER ADVANCE 350i

[njeinjei]

I am experiencing a color misregistration problem on my Canon imageRUNNER ADVANCE 350i.

When printing in black only, the output is clear and sharp. Also, when I print each color (Cyan, Magenta, Yellow) individually, they appear normal and well aligned.

However, when printing mixed-color documents or images, I notice that one color (especially magenta, which appears as red/pink) is slightly offset either upward or downward. This creates a shadow/double effect on text and makes images look blurry.

I have already tried basic troubleshooting, but the issue persists.

Could this be a color registration/calibration issue, or possibly related to the transfer belt or laser unit? What steps would you recommend to resolve this?

Thank you.

[Danny]

Thanks for joining the conversation, njeinjei!

While our forum community members are welcome to chime in, Canon does not provide direct support for products in the imageRUNNER series. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!