LDAP is not working with new imageRUNNER ADVANCE DX 4925i

[wri079]

I have a Cannon iR-ADV 4925 on Controller :1608.0.3701 and LDAP is working. We have a new one that came in and LDAP is not working and it's on Controller :1629.0.3701. How can I downgrade the Controller version, or can anyone confirm that higher version is working. I am asking because in the pas an older version also had a similar issue.

Thanks for any help 

[SignifDigits]

This is a user-based social media site and not official Canon support.  As this is a group of mostly non-commercial users I think your question is most likely going to be best directed to your Canon Business Solution rep or perhaps the Canon reseller that you purchased the unit from.

You might get lucky here - I hope you do, but wanted to point you in the right direction, just in case.

[shadowsports]

Greetings ,

Image runner products are supported by Canon's Dealer Network.  If you don't have a dealer, contact support.  They can give you the names and phone numbers of dealers in your area.  1-800-652-2666

[donaldolsen]

Before you roll it back, though I'd definitely verify LDAP settings are the same on both severs, and if they are, newer versions of controllers are notorious for issues such as this, especially if this is a recurring problem.