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"An error occurred while printing." with Easy PhotoPrint Editor

Heib
Apprentice

Hello,

 

Using the Canon PRO-300 with Easy PhotoPrint Editor. Printed several photos just fine, however now I receive an error message "An error occurred while printing." when attempting to print anything. No additional info given. The Canon printer seems to be receiving info because it begins to process the paper, but then it just spits out the paper blank.

 

I am able to print from GIMP program as a test which works with no problem, so the printer appears to be fine.

 

I've uninstalled Easy PhotoPrint Editor & reinstalled. I've deleted the Canon printer and reinstalled. I've rebooted my PC. Rebooted the printer.

 

This seemed to start after I re-registered my printer on Canon website because it was sending into to my Brother brand printer the 1st time which concerned me, I've uninstalled my Brother printer which didn't help. (When first installed, I had no problem using both printers.)

 

I also updated the firmware on the Canon printer immediately after receiving the error message, which reported as successful.

 

If anyone has any suggestions, I'd appreciate it.

1 ACCEPTED SOLUTION

I had one more laptop that I had wiped clean then a fresh Windows 10 installed and it worked. 

Can't imagine why my other 2 won't work, however I'll just use my 3rd laptop and one day wipe my other computers.

View solution in original post

26 REPLIES 26

maxspadge
Contributor
Follow the instructions in jarrodnolan post

sammy1967
Apprentice
It didn't work with me and aye dont no how to get it fixed thibk aye need to phone canon to see if can help

maxspadge
Contributor
There is an update due from Microsoft that may fix it. Check updates and see if there are any that you can install.

maxspadge
Contributor
Check to see if any windows updates are still left to do as a full update has since been released, other than that try to install update again.

maxspadge
Contributor
Glad it worked

thanks! that was quite a relief!! 😉

wendyeve
Apprentice

Ok, so I tried the "solution" and it still didn't work. Called Microsoft support and he went remote on my computer, installed a cumulative update, uninstalled the latest update of Windows 10. Finally the Easy photo print program is working again! 

 

The problem started when I updated the Easy photoprint software through the app. Whatever you do, don't click that update button there! 2 days of annoying computer troubleshooting!

 

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