"An error occurred while printing." with Easy PhotoPrint Editor

[Heib]

Hello,

Using the Canon PRO-300 with Easy PhotoPrint Editor. Printed several photos just fine, however now I receive an error message "An error occurred while printing." when attempting to print anything. No additional info given. The Canon printer seems to be receiving info because it begins to process the paper, but then it just spits out the paper blank.

I am able to print from GIMP program as a test which works with no problem, so the printer appears to be fine.

I've uninstalled Easy PhotoPrint Editor & reinstalled. I've deleted the Canon printer and reinstalled. I've rebooted my PC. Rebooted the printer.

This seemed to start after I re-registered my printer on Canon website because it was sending into to my Brother brand printer the 1st time which concerned me, I've uninstalled my Brother printer which didn't help. (When first installed, I had no problem using both printers.)

I also updated the firmware on the Canon printer immediately after receiving the error message, which reported as successful.

If anyone has any suggestions, I'd appreciate it.

[Free-coh]

Thank You jarrodnolan worked like a champ! For anybody attempting this be patient with update acts like it is doing nothing then "bang" it's done...

[ginnyj]

i uninstalled the 20H2 updt.
went to the catalog.
downloaded and installed the cumulative updt (KB4592441).
rebooted the printer.
made sure laptop and printer on same wifi (we have several).
tested.
WORKED!!!!

thanks, all!!!

[ginnyj]

i uninstalled the 20H2 updt.
went to the catalog.
downloaded and installed the cumulative updt (KB4592441).
rebooted the printer.
made sure laptop and printer on same wifi (we have several).
tested.
WORKED!!!!

thanks, all!!!

[maxspadge]

Glad it worked

[ginnyj]

thanks! that was quite a relief!! 😉

[wendyeve]

Ok, so I tried the "solution" and it still didn't work. Called Microsoft support and he went remote on my computer, installed a cumulative update, uninstalled the latest update of Windows 10. Finally the Easy photo print program is working again! 

The problem started when I updated the Easy photoprint software through the app. Whatever you do, don't click that update button there! 2 days of annoying computer troubleshooting!

[NikN]

No good as I have 22h2 of Windows 10 installed