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color imageclass mf644cdw network install not found

gaarith
Contributor

had to reinstall w10pro64 fully updated on two laptops, and cannot get the driver installer to find the printer.

 

static ip

even had the laptop hardwired via a netgear 8pt gig switch with only the printer.

no security sofware installed.

windows defender and firewall disabled, any any allow rules, all apps allow rules, ....

one laptop is dell, other hp.

had issues with original install, and forget what i did to get to work.

many other computers are using the printer still.

can goto printer's web interface via browser, shows up in network browser.

can manually map tcp port 9100 raw with windows default driver and prints.

talked to support and she said, sorry cannot help. no idea.

currently call in support system does not understand the word "imageclass" as a model.

original cd, newest driver from canon, run from root of drive c, ....

all installs and works fine via usb (but what good is that?)

did the UNISTAL.exe

did apps, uninstall

toner,  consumables "app" talks to the printer.

scanner app, driver says no driver installed or associated.

at a total loss.  search and tried any "trick" or "tip" i could find, all no good.

old it guy.... home network is: 2 WS-C3750E-48PD stacks with 20gb fiber trunk, and tplink ac1900 routers.

 

 

 

 

 

 

cannon error.jpg

4 REPLIES 4

gaarith
Contributor

cannon error0.jpg

gaarith
Contributor

fresh clean install on dell of win10pro64.  defender and firewall turned off. network discovery turned on. browse, and web interface work fine, installer does not see. it.

 

wifi or hard wire ethernet does not matter. dhcp, static does not matter. same results.

 

mf644cdw error2.jpg

 

 

 

mf644cdw error1.jpg

gaarith
Contributor

cannon said something is blocking (error on my part, the typical responce) 

 

but.... i can communicate and find the printer, even though the driver installer cannot.

 

C:\>arp -a



Interface: 172.16.73.221 --- 0x4

Internet Address Physical Address Type

172.16.73.222 f4-a9-97-cd-88-e7 dynamic

172.16.255.252 98-da-c4-98-bb-55 dynamic

172.16.255.253 1c-3b-f3-78-3a-ed dynamic

172.16.255.255 ff-ff-ff-ff-ff-ff static

224.0.0.2 01-00-5e-00-00-02 static

224.0.0.22 01-00-5e-00-00-16 static

224.0.0.251 01-00-5e-00-00-fb static

224.0.0.252 01-00-5e-00-00-fc static

239.255.255.250 01-00-5e-7f-ff-fa static



C:\>ping 172.16.73.222 -l 8610



Pinging 172.16.73.222 with 8610 bytes of data:

Reply from 172.16.73.222: bytes=8610 time=1ms TTL=64

Reply from 172.16.73.222: bytes=8610 time=1ms TTL=64

Reply from 172.16.73.222: bytes=8610 time=2ms TTL=64

Request timed out.



Ping statistics for 172.16.73.222:

Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),

Approximate round trip times in milli-seconds:

Minimum = 1ms, Maximum = 2ms, Average = 1ms



C:\>ping 172.16.73.222 -l 479



Pinging 172.16.73.222 with 479 bytes of data:

Reply from 172.16.73.222: bytes=479 time=1ms TTL=64

Reply from 172.16.73.222: bytes=479 time=1ms TTL=64

Reply from 172.16.73.222: bytes=479 time=1ms TTL=64

Reply from 172.16.73.222: bytes=479 time=1ms TTL=64



Ping statistics for 172.16.73.222:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 1ms, Maximum = 1ms, Average = 1ms



C:\>ping 172.16.73.222



Pinging 172.16.73.222 with 32 bytes of data:

Reply from 172.16.73.222: bytes=32 time=1ms TTL=64

Reply from 172.16.73.222: bytes=32 time=2ms TTL=64

Reply from 172.16.73.222: bytes=32 time=1ms TTL=64

Reply from 172.16.73.222: bytes=32 time=1ms TTL=64



Ping statistics for 172.16.73.222:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 1ms, Maximum = 2ms, Average = 1ms



C:\>

Hi,

 

From the information provided, I can recommend restarting the router and switch. Try to install using Select Startup. A program or device is running that is blocking the network install.

 

The printer worked fine before you reinstalled the OS. If the issue continues, please contact the OS about a clean reinstall of the OS.

 

If you continue to have difficulties, please contact our support group using the following link:

 

http://Canon.us/ContactLI
 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

 

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