Printer Software & Networking
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Resolved! G7020 doesn't identify 5gHz networks, only 2.4

Title says it all.  I've tried manual connect and entering the network SSID manually, but no dice.  The AP is about a meter away, and it's got the lower speed network fine.Separate question: how do you enter capital letters and numbers using the keyp...

atapi by Apprentice
  • 2574 Views
  • 3 replies
  • 0 likes

PIXMA TR8520 can't connect to network

I just switched my Internet provider to T-Mobile, and have successfully set up their 5G Gateway router. My printer is a Canon Pixma TR8520 which had no problem whatsoever connecting to my previous router...but now, no matter what I do, it won't conne...

jcm48 by Apprentice
  • 3614 Views
  • 8 replies
  • 0 likes

G620 won't scan to computer

I can print a test page from the computer, but when I try to scan a document the scanner says not connected to the computer. How is that possible when it will print a test page using the same computer?

FTD30 by Apprentice
  • 1070 Views
  • 1 replies
  • 0 likes

PIXMA MG6220 Problem setting up Google Print

I posted this as a response to another post but thought it might be best as a new standalone topic. I am trying to register my Pixma MG 6220 with Google Print. Was there ever an answer to this problem.  I am running into the same issue trying to regi...

MarkB by Contributor
  • 6898 Views
  • 3 replies
  • 1 likes

Resolved! Send from Email failing with Exchange 365

We have both D1620 and MF644Cdw printers. Both have nearly identical network user interfaces. We have an Exchange 365 user/mailbox dedicated for these printers, which used to work.  MFA is disabled for this user so as to allow the printers to login o...

hallz10 by Apprentice
  • 6727 Views
  • 2 replies
  • 1 likes
Getting started

New to the community? Here's some information to help you get acquainted:

Announcements
12/15/2025: New firmware update available for EOS C50 - Version 1.0.1.1

11/20/2025: New firmware updates are available.

EOS R6 Mark III - Version 1.0.1

EOS R3 - Version 2.0.0

EOS R1 - Version 1.2.0

EOS R5 Mark II - Version 1.2.0

EOS R5 - Version 2.2.1

PowerShot G7 X Mark III - Version 1.4.0

PowerShot SX740 HS - Version 1.0.2


10/21/2025: Service Notice: To Users of the Compact Digital Camera PowerShot V1

10/15/2025: New firmware updates are available.

Speedlite EL-5 - Version 1.2.0

Speedlite EL-1 - Version 1.1.0

Speedlite Transmitter ST-E10 - Version 1.2.0


07/28/2025: Notice of Free Repair Service for the Mirrorless Camera EOS R50 (Black)

07/24/2025: New firmware updates are available.


07/23/2025: New firmware updates are available.

EOS R5C - Version 1.1.1.1

EOS C80 - Version 1.0.3.1


7/17/2025: New firmware updates are available.

EOS R7 - Version 1.7.1

EOS R10 - Version 1.7.0

EOS R8 - Version 1.5.0

EOS R50 - Version 1.4.0

Powershot V10 - Version 1.4.0

Powershot V1 - Version 1.1.0

EOS R50V - Version 1.1.1


05/21/2025: New firmware update available for EOS C500 Mark II - Version 1.1.5.1

02/20/2025: New firmware updates are available.

RF70-200mm F2.8 L IS USM Z - Version 1.0.6

RF24-105mm F2.8 L IS USM Z - Version 1.0.9

RF100-300mm F2.8 L IS USM - Version 1.0.8

RF50mm F1.4 L VCM - Version 1.0.2

RF24mm F1.4 L VCM - Version 1.0.3


01/22/2024: Canon Supports Disaster Relief Efforts in California
01/14/2025: Steps to resolve still image problem when using certain SanDisk SD cards with the Canon EOS R5 Mark II