03-23-2022 04:04 PM
All of a sudden a couple of days ago, my laptop wasn't connecting with my printers. That usually means the software has been updated and needs to be reinstalled.
My printers (ImageClass MF 269 dw & ImageClass MF 634 cdw) are not printing and they keep automatically being paused. I checked and it says that the laptop has made a connection and will start printing, but then it automatically pauses on its own. I've completed the below actions and I'm still having this problem.
I need to know why this is happening and how to fix it definitively. I'm on hold with Canon on the phone and the wait time is over an hour!!!
1 - I restarted my WiFi router a couple of days ago.
2 - I downloaded and installed the updated software for both of my printers.
3 - I have turned them on and off repeatedly.
4 - I checked that the IPV4 Network address matches between my laptop and the printers.
5 - I downloaded and installed the most recent MAC OS software.
04-08-2022 01:06 PM
Hello WThomas,
The issue looks like a drop in network communication or a problem with the drivers used for printing. We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.