Printer Software & Networking
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Posts

Adding existing printers to Smart Connect

Why does Canon make it so difficult to add existing Canon printers to the same SmartConnect software for management? I have 4 Canon Printers and I would like to manage them all in the same smart connect software, but the software only allows me to ad...

Trouble Wireless Direct versus TS9521C

Hello All!Because our router only has 5 Ghz network, I have to use Wireless Direct with the Canon TS9521c printer.My MacBook Pro often, but not always, does not have the Canon TS9521c in the WiFi list. The printer says that wireless is enabled. When ...

PGB1 by Contributor
  • 1106 Views
  • 0 replies
  • 0 likes

G620 connection problems.

90% of the time when I try to print from my Macbook, iPhone, or android phone, the printer cannot be found. When I try to reconnect to the printer from my mac, it says "Unable to communicate with the printer at this time. Unable to connect to ‘Nikipe...

greemp by Apprentice
  • 1178 Views
  • 0 replies
  • 0 likes

TS8320 won’t connect to wifi network

The printer direct connects to my phone. However, neither my MacBook nor my iMac can find it. The printer won’t connect to my wireless network.The Wi-Fi setting list says:Connection   Enabled (disconnected). Then it gives a Network name (SSID), Frequ...

Bev2 by Contributor
  • 9123 Views
  • 11 replies
  • 0 likes

Unable to connect to MF242

We have an ImageClass MF242dw monochrome printer. It has been working well for several months, but this morning, after printing several documents, it had an error message "Changed IP Address". This has happened before and we have been able to correct...

johnma55 by Apprentice
  • 3567 Views
  • 5 replies
  • 0 likes

Canon PRINT App Seeing Another Printer

Recently purchased wireless printer PIXMA MG 3620. Downloaded the Canon print service app to my phone.  Sometimes when I go to print there is another/different HP printer option displays as well. When that happens, it disables my Canon printer. It's ...

cac2 by Apprentice
  • 2372 Views
  • 2 replies
  • 0 likes
Getting started

New to the community? Here's some information to help you get acquainted:

Announcements

12/18/2025: New firmware updates are available.

EOS C400 - Version 1.0.4.1

EOS C80 - Version 1.0.4.1

XF605 - Version 1.0.7.1


12/15/2025: New firmware update available for EOS C50 - Version 1.0.1.1

11/20/2025: New firmware updates are available.

EOS R6 Mark III - Version 1.0.1

EOS R3 - Version 2.0.0

EOS R1 - Version 1.2.0

EOS R5 Mark II - Version 1.2.0

EOS R5 - Version 2.2.1

PowerShot G7 X Mark III - Version 1.4.0

PowerShot SX740 HS - Version 1.0.2


10/21/2025: Service Notice: To Users of the Compact Digital Camera PowerShot V1

10/15/2025: New firmware updates are available.

Speedlite EL-5 - Version 1.2.0

Speedlite EL-1 - Version 1.1.0

Speedlite Transmitter ST-E10 - Version 1.2.0


07/28/2025: Notice of Free Repair Service for the Mirrorless Camera EOS R50 (Black)

7/17/2025: New firmware updates are available.

EOS R7 - Version 1.7.1

EOS R10 - Version 1.7.0

EOS R8 - Version 1.5.0

EOS R50 - Version 1.4.0

Powershot V10 - Version 1.4.0

Powershot V1 - Version 1.1.0

EOS R50V - Version 1.1.1


05/21/2025: New firmware update available for EOS C500 Mark II - Version 1.1.5.1

02/20/2025: New firmware updates are available.

RF70-200mm F2.8 L IS USM Z - Version 1.0.6

RF24-105mm F2.8 L IS USM Z - Version 1.0.9

RF100-300mm F2.8 L IS USM - Version 1.0.8

RF50mm F1.4 L VCM - Version 1.0.2

RF24mm F1.4 L VCM - Version 1.0.3


01/22/2024: Canon Supports Disaster Relief Efforts in California
01/14/2025: Steps to resolve still image problem when using certain SanDisk SD cards with the Canon EOS R5 Mark II