cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

help setting up on ios

tabsmerc
Apprentice

I bought this back in Feb and originally set it up on my friends network to print some stuff needed for work at the time. I'm just now needing it again and when I went to scan I couldn't bc it wasn't connected to my actual network. so I've tried endless ways to reset the printer internally to connect to my local network and its just not communicating with my iphone 14. I've deleted the app and reinstalled. I've only been able to connect with the printer once today and it said it was offline. when I reset everything ( printer, phone, router, app) still not able to connect the phone to the printer wirelessly I've tried for days at this point and it's still under the manufacturer warranty but I'd like to not have to go thru that process and I desperately need the printer daily for work! 

2 REPLIES 2

rs-eos
Elite
Elite

You’re going to need to supply the community here with the specific printer you have (model number). And other info such as the name of the app you’re using on your iPhone.

--
Ricky

Camera: EOS R5 II, RF 50mm f/1.2L, RF 135mm f/1.8L
Lighting: Profoto Lights & Modifiers

StevenMOD
Moderator
Moderator

Hello tabsmerc,

 

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Holiday
Announcements
12/15/2025: New firmware update available for EOS C50 - Version 1.0.1.1

11/20/2025: New firmware updates are available.

EOS R6 Mark III - Version 1.0.1

EOS R3 - Version 2.0.0

EOS R1 - Version 1.2.0

EOS R5 Mark II - Version 1.2.0

EOS R5 - Version 2.2.1

PowerShot G7 X Mark III - Version 1.4.0

PowerShot SX740 HS - Version 1.0.2


10/21/2025: Service Notice: To Users of the Compact Digital Camera PowerShot V1

10/15/2025: New firmware updates are available.

Speedlite EL-5 - Version 1.2.0

Speedlite EL-1 - Version 1.1.0

Speedlite Transmitter ST-E10 - Version 1.2.0


07/28/2025: Notice of Free Repair Service for the Mirrorless Camera EOS R50 (Black)

07/24/2025: New firmware updates are available.


07/23/2025: New firmware updates are available.

EOS R5C - Version 1.1.1.1

EOS C80 - Version 1.0.3.1


7/17/2025: New firmware updates are available.

EOS R7 - Version 1.7.1

EOS R10 - Version 1.7.0

EOS R8 - Version 1.5.0

EOS R50 - Version 1.4.0

Powershot V10 - Version 1.4.0

Powershot V1 - Version 1.1.0

EOS R50V - Version 1.1.1


05/21/2025: New firmware update available for EOS C500 Mark II - Version 1.1.5.1

02/20/2025: New firmware updates are available.

RF70-200mm F2.8 L IS USM Z - Version 1.0.6

RF24-105mm F2.8 L IS USM Z - Version 1.0.9

RF100-300mm F2.8 L IS USM - Version 1.0.8

RF50mm F1.4 L VCM - Version 1.0.2

RF24mm F1.4 L VCM - Version 1.0.3


01/22/2024: Canon Supports Disaster Relief Efforts in California
01/14/2025: Steps to resolve still image problem when using certain SanDisk SD cards with the Canon EOS R5 Mark II