06-22-2022 08:09 PM - last edited on 09-16-2023 08:57 AM by Danny
I have the TS3520 and it was connected to my wireless and working fine until my son decided to change my Internet password. Now I cannot reconnect it I have done everything the manual says everything the app says everything and it will not reconnect
06-22-2022 11:17 PM
Greetings,
Have you re-run the Set Up Utility?
Canon Knowledge Base - Easy Wireless Setup With Windows - PIXMA TS3500 Series
It gives you the opportunity to re-enter the wireless password.
~Rick
Bay Area - CA
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06-23-2022 08:22 AM
Where would I do that? The app does not allow me to do anything but search for a printer and then it doesn’t find it.
06-24-2022 11:55 AM
Hi,
I recommend to have this issue looked at by our support team. Canon does have a chat team that would be happy to assist you with this issue. Please click HERE and in the chat/ask a question box that appears, ask the chat bot to speak to a live person. Our chat agents are available Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.
We look forward to hearing from you
09-15-2023 01:27 PM
I have re-run the setup utility. I have uninstalled and reinstalled the printer. These suggestions all end the same - cannot find my printer. The wifi assistant does not find my printer. I manually enter the IP address, I have my WPS on my router blinking, I try to find it via my bluetooth search... the chat box link below does not work either.
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