PIXMA MG3620 offline. I have spent two days doing all of the things. Help

[allengrote]

MG 3620  

Serial No:

KMPL[xxxxx]

Offine.  the blue light is on but when I go to  print computer says offline.

[Moderation note: masked serial number]

[DerrickL]

What operating system are you using, what brand of pc and processor and how do you have your printer connected? do you have a USB/printer cable?  My printer is also the pixma mg3620 and it works with no issues so hopefully we can help yours do the same.