07-28-2013 12:22 AM
I have just bought an mx920, beautiful printer I may point out, it worked well for the first two days but I cannot print as of today, I connect to the printer wirelessly and all my computers are Macs.
The printer is connected to the network properly and my computer shows that it has an active connectiong, but when I click print the printer goes to "in use" and then goes offline, and the Print Que says "Printer not connected"
I've tried connecting the printer to the network again, and I have restarted the printer along with my computers but it still wont work.
Please help
07-27-2015 07:19 AM
Have you tried the firmware update? It solved 90% of my problems. If I use the printer or scanner daily, I seem to no longer lose the connection. I did have to reboot the printer yesterday, but that is far better than how it had been.
03-06-2016 01:42 AM
Will you please give me the phone number and/or website that you contacted? I am fed up with this printer!
03-06-2016 08:43 AM
Hi, Koenning!
So that the Community can help you better, we will need to know more about how your printer isn't working. Which Canon printer model do you have? And in what specific way(s) is it not working?
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/ContactCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
03-06-2016 11:39 AM
I have the MX920 wireless printer (see subject above). Every time I try to print, I have turn the machine off and then turn it back on. This defeats the whole purpose of having a "wireless" printer. This is by far the worst printer that I have ever had. It was a complete waste of money purchasing this machine!
03-09-2016 09:13 AM
Hello.
Troubleshooting with our support group will be needed to narrow down the causes of your issues. Please contact our support group using the "Contact Us" link below for additional assistance.
This didn't answer your question or issue? Find more help at Contact Us.
10-02-2016 11:58 AM
I have the same issue. I have to power cycle the printer every time I wait more than a few hours between printings
12-29-2013 11:58 AM
09-13-2015
06:47 AM
- last edited on
09-13-2015
08:47 AM
by
Danny
The only solution that I found from the internet is this
[Link removed per forum guidelines]
@tm1900 wrote:THIS IS NO LONGER AN ISSUE FOR ME - RESOLVED AS OF 11/5/13
---------------
I have the same exact issue as described by Jim. Has Canon provided a solution/fix for this? If not, I'll just return the printer via Amazon, it's just not worth my time and the hassle.
Thanks!
04-01-2014 05:39 AM
My mx920 keeps dropping the wifi signal aswell. I have the 2.0 firmware update and it still drops with my mac. I have to restart the printer every day.
04-02-2014 10:38 AM
May I suggest this, next time when any of our MX922s go off line we print out the LAN settings BEFORE powering down the computer or network. This will give Canon more information to work with. I have been working with one of their higher tier support members and every time there was an issue we review the current settings.
07/01/2024: New firmware updates are available.
06/06/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.4.0
Speedlite EL-5 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.1.0
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.