New MAXIFY GX4020 won't print from Dell laptop via Wi-Fi, prints OK from iPhone

[Chipmeister]

I have a new GX4200. Had some issues connecting to Wifi Direct. Going to mess with that later. But to get it up and running, I connected to our home Wifi network. Seemed okay. My wife printed from her IPhone with no problem. However, when I try to print from my Dell Dimension laptop, I keep getting a popup window that says "error printing on GX4000 series printer. The printer couldn't print (name of document)". However, I can open up printers and get full access to printer properties, printing preferences, etc. And I show the correct printer when I attempt to print, so I assume the connection is working fine. It just won't print anything from this device. Any ideas?

[Patrick]

Hi Chipmeister,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your MAXIFY GX4020 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative will resolve this issue via chat or phone with you.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[Chipmeister]

Thanks