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MX922 Connected but can not be discovered.

japayton42
Apprentice

I have 2 MX922s on my network. I can discover one of them from every computer with no trouble. The other one can not be discovered ether through windows or the canon software. All the computers can ping the printer and I can access the web interface. But it will not discover any more. 

 

I have tried resetting the printer to default and reconnecting. It connectes with no trouble but still can not be discovered. I also have multiple APs with the same SSID near by. I used the option to make sure I was connecting to the closest one by MAC address. 

2 ACCEPTED SOLUTIONS

Hi ibud00,

 

Resetting your network may resolve the issue being experienced. To do this, please follow these steps:


1. Turn off the printer and unplug the power cord, then turn off your computer.


2. Unplug your wireless router for at least 60 seconds, then plug it back in.


3. Wait 5 minutes, then plug the printer back in, and turn it and the computer back on.


Please attempt to print again. If you still experience difficulty, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post

Ramona
Authority

Hi japayton42,

 

Detailed troubleshooting will need to be performed for the issue being experienced; we ask that you please contact a Canon technical support representative here for assistance.  A representative will be happy to assist you free of charge.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post

12 REPLIES 12

ibud00
Contributor

Win10 Ver 1703

Screen on printer says it is connected to the access point

Computer says no printer on WiFi nwetwork.

Both refer to same network name

Hi ibud00,

 

Resetting your network may resolve the issue being experienced. To do this, please follow these steps:


1. Turn off the printer and unplug the power cord, then turn off your computer.


2. Unplug your wireless router for at least 60 seconds, then plug it back in.


3. Wait 5 minutes, then plug the printer back in, and turn it and the computer back on.


Please attempt to print again. If you still experience difficulty, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

The reset of the router made it 'discoverable'. It inow appears in the list of available printers.

How do I mark this as an acceptable solution?

Hello!

 

You should see a red button to the right that says "Accept As Solution". All you have to do is find the exact post that provided the solution and click it! We hope this helps!

Well, BLEEP me! but I couldn't find any red button. There were Kudo, Reply, and Quick Reply. he best I could do was give it a Kudo.

We'll mark it for you!

This is not your thread, Which is why you can not mark it solved. For future reference hyjacking a forum thread is considered very rude. Always start a new thread if you need specific help.

Hi, japayton42!

 

Thanks for contributing to the Canon Community Forum!  One of our main goals with this forum is to build a compendium of frequently asked questions and their solutions as provided by both Canon technical experts and your fellow Canon users.  If someone has a similar problem with the same product, they're welcome to join in on an existing thread and mark a response as a solution if they so choose even if they didn't start the thread.  That allows future users to find a solution faster if they too have the same question.

 

If you would prefer to receive help privately rather than publicly, we have one-on-one support options right HERE.

 

We hope this helps!

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