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IJ Scan Utility Lite not working

paul4ut
Contributor

My printer/scanner:  PIXMA G7020
My computer:  M2 Mac mini
My OS:  Sonoma 14.0

Recently, I started getting this error message when scanning documents. The same message occurred regardless of the type of scan (Document, Photo, Custom). In each case, I go to settings to make sure it is set to save as either JPEG or TIFF, then try again. Every time, I get the same error message. Art there plans to update this software to remedy this matter? Thx

Screenshot 2023-09-19 at 8.55.43 AM.png

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

Is the printer connected to your Mac via USB cord or wireless connection? 

We look forward to your reply. 

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