09-19-2023 10:15 AM
My printer/scanner: PIXMA G7020
My computer: M2 Mac mini
My OS: Sonoma 14.0
Recently, I started getting this error message when scanning documents. The same message occurred regardless of the type of scan (Document, Photo, Custom). In each case, I go to settings to make sure it is set to save as either JPEG or TIFF, then try again. Every time, I get the same error message. Art there plans to update this software to remedy this matter? Thx
09-22-2023 12:50 PM
Hi,
Is the printer connected to your Mac via USB cord or wireless connection?
We look forward to your reply.
02/20/2025: New firmware updates are available.
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