Pixma mx892 - won't recognize new cartridge

[michaele27]

Hello my printer gave the alert to replace low ink cartridge.  I replaced it immediately with the canon brand cartridge.  The ink level alert is still showing and the light on the cartridge slot is not lit up.  Any help would be appreciated.

[Patrick]

Hi michaele27,

Please remove the ink tank that you just placed in your PIXMA MX892.  Look in the space that the ink tank was just inserted into for a foreign object that could be prohibiting connection with the printer.

Please make sure all tape/cellophane is removed from the ink tank and then reinsert that ink tank into your PIXMA MX892.

If the issue persists, your PIXMA MX892 would require service.  You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 weekdays and Saturdays after 11 AM ET (8 AM PT). Let them know you have been working with technical support and the Canon Upgrade Program was offered.