PIXMA MG2520 not recognizing computer to print, only scan and copy

[satishaggarwal]

I just replaced a black cartridge on my Canon MG 2520 printer. I can scan a document. I can copy a document. However, I can not print a document from from the computer. My computer does not recognize the printer. What should I do?

[Tiffany]

Welcome to the forum!

So that the Community can help you better, we will need to know which version of Windows or macOS are you using? Do you connect to your printer using a USB cable or Wi-Fi?  Is there an error message? Any other details you'd like to give will only help the Community better understand your issue.  If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Thank you

[satishaggarwal]

Using Windows 10. Of course, the printer cable is connected (I am able yo scan; it means printer cable is connected).

[ArthurJ]

Hi,

Hi,

Delete the printer from your computer and then disconnect the printer. Once the printer is disconnected, restart your computer and then enter your model on the usa.canon.com support page and select the drivers and downloads tab. 

You will then want to reinstall the MG2500 series printer driver and start the driver install. During the install you will be asked to connect the scanner to your computer. After the printer is reinstalled, try to print again. 

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