10-24-2020 11:00 AM
Hello, I am new to the forum so thanks in advance for any help. I have a Pixma MG7520 printer that has served me well for about 4 years, but just a few months ago the print started to get very faint and streaky, then stopped showing up altogether (black and colors alike). I ran the cleaning protocols (normal and deep cleaning) and no improvement - the printer goes through all the motions but the paper is blank when it comes out. I even removed the print head and carefully cleaned it in a Windex solution (after reading that online) but no change. All the tanks are full. Ink seems to be getting to the print head because after cleaning and re-trying, there is new ink in the head, but nothing is making it to the paper. There are no error codes.
I have a drawer full of ink for this printer and I would really like to revive it. Any suggestions?
10-25-2020 12:12 PM
Make sure you have selected proper settings for the media type, etc.
However, if the printer will not print a nozzle check pattern and a cleaning cycle fails to help, the printhead might have failed or reached the end of its useable life.
11-01-2020 06:29 PM
Thanks, Rick. Media is all still set as it always was. Hard to imagine it's worn out given that it's just a home printer and got what I would consider normal use for 4 years. But I suppose that is possible. Guess it's time to move on!
11-23-2020 02:49 PM
From what you are describing, it looks like th eprinter needs service or at least a replacement print head. You can allways check with our parts department at 1-866-481-2569 to see if they have the print head in stock but I can't guarantee that it will resolve the issue.
Outside of the 1 year warranty, you can contact our sales department at 1-800-652-2666 to use our Upgrade Program. The Upgrade program will give you a discount and free shipping on a replacement printer.