Powershot SX710 HS wi-fi connection problem

[RobK]

Hi:  I am unable to pair up the camera connection with my computer.  I get to the stage where both the camera wi-fi and the computer (add a device) are searching but the camera disconnects before I can register the camera to the computer.  Any suggestions? Thanks.   Rob

[chalan]

Hi, were you able to connect your camera to your computer via WIFi? I'm having the same problem. Tried the same steps and all I get is Device not Found. I was able to connect my Iphone5  without any problems. 

[chalan]

I have the same problem. I was able to pair my iphone5 but very frustrated trying to pair my pc. I have follow the instructions according to the manual without any success. Canon doesn't seem to address this issue. If you were succesful can you provide some tips oh how you did it. I'm running on Windows 7, SP1, 64 bit

[carol1954]

No, I was never able to connect to my pic.

i followed the steps, but no success

no problem with the IPAD

[Ardwych]

I fear we must keep this thread going.

I have the same problem - inability to connect the camera to a PC (7Pro32) on wifi, *Searching* endlessly for a device.

The whole thing used to work, but now I can only get photos loaded to the PC via a USB cable.

Everything appears to be set up correctly: software loaded (as admin), Image Transfer Utility okay, camera web utility successful, camera added (previously), Canon iMage Gateway uploading photos...

But no camera <--> PC.

One peculiar thing:- I have a very long password on my wifi network, one that's essentially too long to type in. For all other devices, including iPhones, I've been able to cut and paste to connect. Cameras aren't computers, even mini ones, and so I had to set up a guest network with a short typable password.

I used to be able to connect to this wifi computer, even though it was on another SSID, but now, nope. Even with the PC on the guest SSID it won't.

This http://www.canon.ca/support_images/wifits/pdf/Sending-images-to-a-computer_sx530.pdf is just a repeat of the original instructions.

From http://community.usa.canon.com/t5/PowerShot/Having-an-issue-setting-up-WiFi-to-computer-transfer-on-...

Also on page 1, I see.

We really need a proper utility that can tell us that a signal's getting through from the computer to the camera. A troubleshooting utility, maybe. The 'Wi-Fi connection setup' seems to have set all the parameters, the ITU's running green, but nothing connects.

Not a good look. Does Canon ever come here and help?

[UPDATE: I powered down two living room wi-fi HDMI transeivers (PC to TV) to eliminate signal interference. No luck.]

[carol1954]

I have given up and connect my camera via a USB cable to transfer my pictures to my PC

i have no problems transferring to my IPad via wifi

i am frustrated because I have followed all the steps .

[Ardwych]

I think, Carol, that we're just going to have to embarrass Canon into getting their software working.

I suggest we come back in a few days and plug away at the faults, then repeat.

Before long we'll have to lob into social media and give them some curry in real-time messaging, if they don't respond.

[lfwplasma]

Is there a Canon Help telephone number that we can call to resolve this problem?

[Jason]

Hi lfwplasma!  

Yes, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[lfwplasma]

Thanks!

I called the phone number and the technician was very helpful.  We got it to work on one PC and I am still working on the second PC.  I learnt that there are many possible causes for the same "cannot connect" problem.  The Canon support team is great and I would recommend that anyone who has this problem give them a call.

lfwplasma

[Ardwych]

Ha! Here's a happy Sunday morning story for you all.

The camera found the PC !

There was some Image Viewer Xxx(?) program update available, and so I took that; installed from a standard user account with admin permission - then tried wi-fi detection - and it worked.

Probably unrelated, but give any update a try.

I can't say that I've done anything in particular to the machine in question - oldish ASUS A7Sv - other than the customary weekly sweep-out with CCleaner as s/user. Files and registry.

Shall advise of any deprecation in status.

[CONTINUED]

Upon further reflection, I do have to report that I logged out of the s/user account and in as an admin, I did 're-attach' a pair of Bluetooth headphones that had earlier been working, then stopped. For some time I couldn't get them to pair again.

Eventually I tried pairing, as admin, and although it took quite some time, and I had to interrupt an apparently hung installation of drivers for the headphones, they did re-install successfully.

Whether comms drivers had been corrupted by my earlier actions or not, I don't know, but this new stimulation of drivers DID witness a reconnection of my camera.

Related? Who knows?